Customer Satisfaction Questionnaire

1. Based on your recent experience(s), how satisfied are you with Connecticut Spring and Stamping?
2. Based on your recent experience, would you continue to acquire products from Connecticut Spring and Stamping?
3. Based on your recent experience, would you recommend Connecticut Spring and Stamping to another associate or customer?
4. How satisfied are you overall with the following:
a) Product Quality
b) Sales Support
c) Customer Service
d) Quote Responses
e) Documentation
f) Packaging
g) Delivery Performance
h) Technical Support
i) Flexibility to handle your needs
j) Cost Competitiveness
5. How satisfied are you with Connecticut Spring and Stamping Sales Representatives with regards to the following:
a) Frequency of contact
b) Knowledge
c) Understanding of your needs
d) Ability to resolve problems
e) Professionalism
6. Do you have any specific suggestions that might help us to improve our service?
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